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Customer Service Representative

2 months ago

Lexington, Kentucky, United States Quantrell Auto Group Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Specialist at Quantrell Auto Group. As a key member of our service department, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our service orders.

Key Responsibilities
  • Customer Service: Provide prompt, courteous, and effective service to customers, ensuring their needs are met and exceeded.
  • Service Order Management: Oversee the flow of service orders, ensuring timely completion and customer satisfaction.
  • Team Leadership: Set schedules and assign tasks to service department employees, promoting a positive and productive work environment.
  • Communication: Maintain open and transparent communication with customers, employees, and management, ensuring seamless coordination and issue resolution.
  • Quality Control: Monitor and maintain high-quality service standards, ensuring customer satisfaction and loyalty.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance customer experience and service efficiency.
Requirements
  • Organizational Skills: Proven ability to manage multiple tasks and priorities in a fast-paced environment.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with customers, employees, and management.
  • Leadership Skills: Ability to lead and motivate a team, promoting a positive and productive work environment.
  • Technical Skills: Familiarity with service management software and systems, with the ability to learn and adapt to new technologies.
  • Customer Service Skills: Proven ability to provide exceptional customer service, with a focus on customer satisfaction and loyalty.
What We Offer
  • Competitive Compensation: Above-average industry pay and benefits package.
  • Opportunities for Growth: Career advancement opportunities and professional development programs.
  • Collaborative Environment: A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.