Field Service Technician
1 week ago
Your Opportunity as a Coffee Equipment Specialist
Bring the comfort of a fresh cup of coffee to hardworking individuals and businesses within your coverage area. Leverage your technical ability and customer service skills to ensure local businesses have properly working coffee equipment.
Key Responsibilities:
- Obtain expert knowledge from our training team.
- Provide best-in-class customer service and timely arrival to scheduled appointments to maximize customer satisfaction and retention.
- Perform scheduled service on equipment, including proactive maintenance, installations, machine removals, asset management, and emergency service requests.
- Manage equipment inventories, including quarterly warehouse inventory and van inventory/cycle count checks, and ordering parts as needed.
- Follow proper procedures, including electronic invoices, customer names and contact information, report quality issues, and other related activities.
- Drive and maintain a state-of-the-art company vehicle, equipped with navigation screen, shelving, and other features to ensure comfort and success in your career.
Our Culture:
We are a bold and kind company that strives to do the right thing. We believe in supporting every employee by meeting their physical, emotional, and financial needs.
Requirements:
- High School Diploma or equivalent.
- Resides within 30 miles of Portland, OR.
- Basic computer skills in Microsoft Office.
- Strong customer service skills.
- Ability to provide a valid driver's license and clean driving record.
- Ability to meet physical requirements of the job, including lifting up to 75 pounds and driving on a frequent basis.
- Ability to work on-call hours at least once a month (on-call duties are covered by a rotational program).
- Ability to travel overnight to JMS Regional Training Centers, Corporate office, and other territories as assigned.
Additional Skills and Experience:
- Plumbing and electrical experience.
Learn More:
Follow us on social media to learn more about working at The J.M. Smucker Co.
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