Field Service Technician

1 day ago


Beaverton, Oregon, United States The J.M. Smucker Co. Full time

Your Opportunity as a Field Service Technician

As a Field Service Technician, you will play a critical role in ensuring the smooth operation of coffee equipment for various businesses in the Portland area. Your technical expertise and customer service skills will be essential in delivering exceptional service and building strong relationships with clients.

Key Responsibilities:

  • Obtain expert knowledge from our training team to stay up-to-date on the latest equipment and technologies.
  • Provide best-in-class customer service and timely arrival to scheduled appointments to maximize customer satisfaction and retention.
  • Perform scheduled service on equipment, including proactive maintenance, installations, machine removals, asset management, and emergency service requests.
  • Manage equipment inventories, including quarterly warehouse inventory and van inventory/cycle count checks, and ordering parts as needed.
  • Follow proper procedures, including electronic invoices, customer names and contact information, report quality issues, and other related activities.
  • Drive and maintain a state-of-the-art company vehicle, equipped with navigation screen, shelving, and other features to ensure your comfort and success in your career.

Our Culture:

We are a bold and kind company that strives to do the right thing. We believe in supporting every employee by meeting their physical, emotional, and financial needs. Our culture is rooted in our values, and we are committed to creating a strong community that thrives together.

Requirements:

  • High School Diploma or equivalent.
  • Resides within 30 miles of Portland, OR.
  • Basic computer skills in Microsoft Office.
  • Strong customer service skills.
  • Ability to provide a valid driver's license and clean driving record.
  • Ability to meet physical requirements of the job, including lifting up to 75 pounds and driving on a frequent basis.
  • Ability to work on-call hours at least once a month (on-call duties are covered by a rotational program).
  • Ability to travel overnight to JMS Regional Training Centers, Corporate office, and other territories as assigned.

Additional Skills and Experience:

  • Plumbing and electrical experience.

Learn more about working at The J.M. Smucker Co.:

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