Customer Service Ambassador

18 hours ago


Glendale, Arizona, United States ASM Global Full time
Job Summary

The Desert Diamond Arena Guest Services Representative is the first point of contact for our guests, and as such, must provide exceptional customer service and exceed our guests' expectations.

Key Responsibilities
  • Proactively greet and welcome all guests in a friendly and helpful manner.
  • Verify guest tickets to ensure they are in the correct seating location.
  • Direct guests to their seating location and provide assistance as needed.
  • Address guests who are not sitting in the area their ticket is valid for.
  • Ensure aisles, stairs, and concourses are clear of safety hazards.
  • Provide accurate information to guests and resolve any issues that may arise.
  • Escalate guest complaints to a supervisor as needed.
  • Enforce arena guest code of conduct and ensure guests are following it.
Requirements
  • A minimum education level of High School Diploma or its equivalency.
  • A minimum of 0 to 1 years of related work experience.
  • Customer service experience.
  • Ability to stand for extended periods of time.
  • Excellent communication skills.
  • Ability to work outdoors if needed.
  • Proactive in providing assistance.
  • Ability to work in a team environment and interact with multiple departments.
  • Ability to work flexible hours, including nights, weekends, and holidays.

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