Customer Service Operations Manager
2 weeks ago
Company Overview:
Canteen North America is dedicated to enhancing workplace experiences through innovative food and service solutions. We strive to create a better environment for employees by integrating advanced technology with exceptional service.
Position Title: Customer Service Operations Manager
Salary: $60,000+ annually, with eligibility for bonuses
Compensation Package: Includes a company vehicle and gas card
Growth and Opportunity: Join a team that values dedication, collaboration, and passion. At Canteen, we believe in providing our employees with the tools and opportunities to excel.
Key Responsibilities:
- Conduct site evaluations and enhance client retention strategies.
- Support new branch openings to ensure successful launches.
- Maintain compliance with local and national standards, reviewing corporate compliance reports.
- Develop and implement action plans to optimize operational efficiency.
- Create incremental sales strategies in collaboration with local management to boost profitability.
- Enhance customer retention and improve client experiences at the point of sale.
- Identify pricing opportunities and promote repeat business through best practices.
- Ensure adherence to merchandising standards across locations.
- Evaluate performance through regular audits and district evaluations.
- Occasionally fulfill the role of Route Driver, delivering products and maintaining vending equipment.
Preferred Qualifications:
- A Bachelor's degree is preferred; however, a two-year college degree or equivalent experience is acceptable.
- Minimum of 3 years of driving experience required.
- Possession of a valid Non-CDL Class C driver's license and a clean driving record.
- 1-2 years of experience in customer service or related fields is preferred.
- Experience in route management, retail, and merchandising is advantageous.
- Willingness to learn to operate material handling equipment.
- Background in food and beverage service is a plus.
- Strong communication skills are essential.
- Ability to travel to client locations as needed.
- Commitment to delivering exceptional service to clients and customers.
- Physical capability to lift 50 lbs. consistently.
Benefits:
- Comprehensive medical, dental, and vision coverage.
- Life and disability insurance.
- Retirement plan options.
- Paid time off and holiday benefits.
- Access to employee wellness programs and discounts.
- Flexible spending accounts and commuter benefits.
Canteen North America is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, including those with a criminal history, in accordance with applicable laws.
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