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Operations Manager

2 months ago

Allentown, Pennsylvania, United States Interstate Building MTC, Inc. Full time
Job Summary

Interstate Building MTC, Inc. is seeking a highly motivated and experienced Operations Manager to oversee the daily activities of our janitorial services team. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction and maintaining a clean and safe environment for our clients.

Key Responsibilities
  • Manage Daily Operations: Oversee the daily activities of assigned portfolio sites, including cleaning of all offices, concourses, seating areas, washrooms, and public spaces.
  • Team Leadership: Plan, organize, and direct team members to ensure the highest degree of customer satisfaction.
  • Special Projects: Coordinate, schedule, and perform all special project work for assigned buildings.
  • Communication: Communicate and work closely with the home office to improve operations and employee experience.
  • Staff Supervision: Daily supervision of the janitorial staff.
  • Reporting: Communicate and report to the Director on a weekly basis.
  • Inventory Management: Maintain and order cleaning supplies and inventory.
  • Payroll Processing: Process all payroll for all staff.
  • New Hire Training: Schedule and train all new janitorial staff members.
  • Discipline and Performance: Manage disciplines and performance; coordinate with HR for assistance when necessary.
  • Quality Control: Uphold the highest standards of cleanliness, safety, and conduct.
  • Building Inspections: Conduct building inspections and report for clients.
  • Client Communication: Daily communicate with clients via phone and email.
  • Startups: Plan and coordinate new startups, including recruiting and training new employees.
  • OSHA and Safety Standards: Knowledge of OSHA and safety standards within the Housekeeping department.
  • Equipment Maintenance: Ensure the proper maintenance of all equipment; make arrangements for repair and/or replacement of used and damaged equipment.
Requirements
  • Prior Experience: Prior floor experience preferred.
  • Team Management: Previous experience managing a janitorial team through motivation, coaching, and development.
  • Industry Experience: 3-5 years' experience working in the janitorial industry.
  • Technical Skills: Prior experience with Microsoft Word and Outlook.
  • Customer Focus: The ability to anticipate customer needs, change goals, and direction quickly and multitask.
  • Supervisory Experience: Proven experience supervising housekeeping departments of 15+ employees.
  • Budget Management: Ability to maintain a budget.
  • Sales: Ability to sell additional services to clients.
  • Decision-Making: Capable of using independent judgment/solid decision-making skills ability.
  • Communication: Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
  • Self-Motivation: Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
  • Travel: Must be willing to travel to PA, NJ, and NY.
  • Language Skills: Bilingual (English/Spanish) a plus.
  • Computer Skills: Proficiency with general office PC applications (i.e., word processing, spreadsheets, databases).
  • Communication Skills: Demonstrated excellent written and verbal communication skills.
  • Reliability: Proven job reliability, diligence, dedication, and attention to detail.
  • Flexibility: Must be flexible with working nights, weekends, and holidays.
Physical Requirements
  • Lifting: Must be able to lift up to 50lbs independently and ability to bend.
  • Standing and Walking: Extensive standing and walking.