Account Operations Supervisor
2 weeks ago
Company: Xpresstechfreight
Schedule:
Thurs-Sat E/O Wed, E/O Wednesday
Remote Work:
No
Grade:
ES11
Compensation Range: $50,000
About Us:
Xpresstechfreight is a leading player in the asset-based logistics sector. Our greatest asset is not just our fleet or advanced technology, but the innovative minds of our dedicated team. We are committed to transforming the logistics landscape by delivering tailored solutions that meet our clients' needs.
At Xpresstechfreight, we believe in the power of collaboration and the importance of keeping our promises to both our clients and our employees.
Why Join Us?
We prioritize the right fit for our team members and equip them with the necessary tools and resources.
From personal growth opportunities to competitive compensation packages, we are dedicated to fostering a fulfilling career path for our employees.
Our benefits include:
- Medical, Dental, and Vision Insurance
- Life Insurance Options
- Health Savings Accounts
- Flexible Spending Accounts
- Paid Time Off
- 401k with Employer Matching
- Employee Stock Purchase Plan
- Short-Term Incentive Programs
- Employee Assistance Programs
- Pet Insurance
Key Responsibilities:
As an Account Operations Supervisor, you will:
- Champion safety metrics and key performance indicators related to service efficiency and driver performance.
- Oversee driver activities to ensure alignment with both business objectives and driver satisfaction.
- Utilize high-performance coaching techniques to guide drivers in meeting performance expectations.
- Maintain exceptional service standards for our clients through effective communication and relationship management.
- Optimize company profitability by ensuring efficient equipment utilization.
- Facilitate positive outcomes for both drivers and clients to enhance satisfaction and loyalty.
- Address sensitive issues and manage driver disputes with effective communication.
- Plan driver assignments based on availability and ensure timely service delivery.
- Coordinate necessary compliance activities such as physicals and drug screenings.
- Leverage systems for operational efficiency and productivity.
- Collaborate with various departments to achieve organizational goals.
- Provide constructive feedback to build trust and credibility among team members.
Qualifications:
Education:
- High school diploma or equivalent required.
Experience:
- 3+ years in operations, customer service, fleet management, or load planning preferred.
- Experience in transportation, logistics, or supervisory roles is a plus.
Skills & Abilities:
- Adept at navigating organizational dynamics and managing change.
- Efficient problem solver with a proactive approach.
- Strong communication skills across various platforms.
- Familiarity with DOT regulations impacting daily operations is preferred.
Work Environment:
This position is typically performed in a standard office setting.
Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.
Diversity Commitment:
Xpresstechfreight is an Equal Opportunity Employer dedicated to fostering a diverse workforce.
This role will remain open until filled.
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