IT Support Specialist

2 weeks ago


Baton Rouge, Louisiana, United States Brown & Root Full time

Job Summary:

We are seeking a highly skilled IT Support Technician to join our team at Brown & Root Industrial Services. As an IT Support Technician, you will be responsible for providing technical assistance and support to our employees on company-supported computer hardware, software, and systems.

Key Responsibilities:

  • Provide technical support for our computer environment and corporate network, including supported hardware, Microsoft Office Suite, and other business applications and peripheral devices.
  • Utilize our IT ticketing system to respond to requests for technical assistance and log all IT support interactions.
  • Responsible for opening and closing service requests; manage classification of requests; assigning and tracking of requests, and completion of requests.
  • Provide support and maintenance for in-house computer systems, including carrying out diagnosis, upgrade, repairs, maintenance, and installation of all equipment and hardware devices, as well as ensuring top performance of computer systems.
  • Offer outstanding customer support and excellent communication in accordance with our company's procedures and policies while working with corporate network users (including remote users), as well as with other service areas.
  • Ensure a positive support experience for our employees; develop a good relationship and trust by exhibiting a professional attitude and a welcoming approach to understanding customers' problems.
  • Perform administrative duties, including scheduling of equipment, or any other services/items for our employees; organize shipments to remote sites if required.
  • Interact with network services.

Requirements:

  • Possession of advanced computer/software troubleshooting and Windows operation system experience.
  • Possession of advanced experience with Active Directory, Office 365 administration, Office 365 application suite, Windows 10/11 operating systems.
  • Knowledge of network infrastructure, servers, and hardware.
  • Basic understanding of PowerShell syntax and commands preferred.
  • Bachelor's degree preferred.
  • CompTIA A+ certification preferred.
  • Minimum of 5+ years relevant support experience.
  • Customer service oriented and possesses good oral and written communications skills.
  • Strong ability to work effectively with various levels of an organization.
  • Strong listening skills to fully understand what an end user's needs and/or requests are.
  • The ability to perform a variety of complicated tasks and manage time efficiently.

Benefits:

Brown and Root offers a selection of competitive lifestyle benefits which include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, and flexible work schedule. We support career advancement through professional training and development.



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