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IT Support Specialist

2 months ago

Torrance, California, United States Tekfortune Inc Full time
Job Title: IT Support Specialist
Location: Torrance, CA ( Onsite )
Contract Job Opportunity

Key Responsibilities:
  • Deliver hardware, software, and network troubleshooting assistance via various communication channels for end users.
  • Categorize service requests according to established protocols.
  • Collaborate with advanced IT support teams to resolve complex issues.
  • Utilize ServiceNow for tracking and managing service requests and their solutions.
  • Address incoming calls, emails, and tickets from incident management, ensuring appropriate assignment and follow-up.
  • Engage with users to identify and diagnose issues, documenting findings and solutions.
  • Conduct remote troubleshooting for client applications and basic network connectivity using specialized tools.
  • Assess and prioritize customer inquiries and concerns effectively.
  • Participate in continuous training and professional development initiatives.
  • Uphold high standards for documentation and communication during incident resolution.