Phone Support Associate
3 days ago
We are seeking a skilled Phone Support Associate to join our team at Intelogix Corporation. In this role, you will be responsible for providing exceptional customer service and support via phone.
The ideal candidate will be a creative problem solver, results-oriented, and empathetic customer partner. As a key member of our team, you will play a crucial role in ensuring customer satisfaction and loyalty.
Key Responsibilities:
- Provide expert customer support via phone, addressing queries, resolving complaints, and guiding customers through solutions
- Maintain a deep understanding of products, services, and policies to effectively assist customers
- Accurately document customer interactions and transactions across all tools/platforms
- Collaborate with other departments to resolve complex problems and escalate issues as necessary
- Strive to exceed customer satisfaction goals and performance metrics
What We Offer:
- A competitive salary range of $12.00 - $15.00/hour, depending on experience and location
- Paid training and ongoing development opportunities
- A comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and employee discounts
- Career advancement opportunities and early access to earned wages via PayActiv
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