Service Experience Specialist

3 days ago


Huntington, West Virginia, United States Intelogix Corporation Full time
About the Role

We are looking for a highly skilled Service Experience Specialist to join our team at Intelogix Corporation. In this role, you will be responsible for providing exceptional customer service and support via phone.

The ideal candidate will possess excellent communication skills, problem-solving abilities, and a customer-focused mindset. As a key member of our team, you will play a crucial role in ensuring customer satisfaction and loyalty.

Key Responsibilities:

  • Handle customer inquiries and resolve issues via phone, providing expert support and guidance
  • Develop and maintain a thorough understanding of products, services, and policies to effectively assist customers
  • Document customer interactions and transactions accurately across all tools/platforms
  • Collaborate with other departments to resolve complex problems and escalate issues as necessary
  • Strive to exceed customer satisfaction goals and performance metrics

Benefits:

  • A competitive salary range of $12.00 - $15.00/hour, depending on experience and location
  • Paid training and ongoing development opportunities
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Paid time off and employee discounts
  • Career advancement opportunities and early access to earned wages via PayActiv


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