Customer Service Advisor

3 days ago


Huntington, West Virginia, United States Intelogix Corporation Full time
About the Role

We are seeking a skilled Customer Service Advisor to join our team at Intelogix Corporation. This is an exciting opportunity to provide exceptional customer experiences and make a real difference in people's lives.

The ideal candidate will be responsible for handling customer inquiries, resolving issues, and delivering top-notch service via phone. As a key member of our team, you will play a crucial role in ensuring customer satisfaction and loyalty.

Key Responsibilities:

  • Provide expert customer support via phone, addressing queries, resolving complaints, and guiding customers through solutions
  • Maintain a deep understanding of products, services, and policies to effectively assist customers
  • Accurately document customer interactions and transactions across all tools/platforms
  • Collaborate with other departments to resolve complex problems and escalate issues as necessary
  • Continuously seek opportunities to improve the customer experience and streamline processes

What We Offer:

  • A competitive salary range of $12.00 - $15.00/hour, depending on experience and location
  • Paid training and ongoing development opportunities
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Paid time off and employee discounts
  • Career advancement opportunities and early access to earned wages via PayActiv


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