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IT Support Specialist

2 months ago

Plano, Texas, United States Tyler Technologies Full time
Job Summary

We are seeking a skilled IT Helpdesk Specialist to provide top-notch support to our internal customers. As a key member of our team, you will be responsible for troubleshooting and resolving technical issues, maintaining a high level of customer satisfaction, and collaborating with our management team to enhance our employee experience.

Key Responsibilities
  • Provide end-user support via phone, email, remote control, and in-person
  • Maintain a high level of courteous customer service at all times
  • Respond to requests for help with computer-related issues
  • Learn and support Tyler's applications and corporate software
  • Aid in conceptualizing updates and upgrades to enhance employee experience
Requirements
  • Associates degree in computer science or equivalent experience/certification
  • Previous experience installing, configuring, and supporting operating systems, PCs, printers, and other hardware
  • Ability to prioritize and complete multiple tasks in a fast-paced technical environment
  • Excellent customer service, organizational, interpersonal, and communication skills
  • Prior phone/customer service experience is key
About Tyler

Tyler Technologies is a leading provider of software and technology solutions for the public sector. We are committed to delivering exceptional service and support to our employees and clients. As a member of our team, you will have the opportunity to make a meaningful impact and grow your career in a dynamic and supportive environment.