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Front Desk Agent

2 months ago

New Orleans Louisiana, United States Hampton Inn & Stes NO Con Center Full time
Job Summary

As a Front Desk Agent at Hampton Inn & Suites NO Con Center, you will be responsible for providing exceptional guest service and ensuring a smooth stay for our hotel guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
  • Front Desk Operations: Manage the front desk area, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
  • Communication: Communicate effectively with guests, colleagues, and other departments to ensure seamless service delivery.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure excellent guest service and hotel operations.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or hospitality industry is preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a positive attitude.
  • Knowledge: Familiarity with hotel operations, guest services, and hospitality terminology.
Benefits:
  • Competitive Pay: Earn a competitive salary and benefits package.
  • Opportunities for Advancement: Grow your career in a dynamic and supportive work environment.
  • Professional Development: Receive training and development opportunities to enhance your skills and knowledge.