Customer Service Ambassador

4 days ago

Lake Mary, Florida, United States FFP Full time
Job Overview

At FFP, we're seeking a skilled Customer Service Representative to join our team. As a vital member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction and loyalty.

Key Responsibilities:

  • Order Management: Review and process orders accurately and efficiently, ensuring timely delivery and resolution of any issues.
  • Customer Relationship Building: Establish and maintain positive relationships with customers, responding promptly and professionally to their inquiries and concerns.
  • Communication: Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
  • Order Monitoring: Monitor and review open orders daily, notifying customers of any changes and addressing concerns proactively.
  • Team Collaboration: Work closely with the sales team to ensure customer satisfaction and retention.
  • International Shipments: Manage international shipments and customs documentation, including obtaining freight quotes.
  • Regulatory Coordination: Assist with document requests and liaise with the regulatory department as needed.
  • Returns Management: Initiate return authorizations or credit memos as necessary and follow up until resolution.
  • Training: Participate in the training of new customer service team members, sharing best practices and insights.

Requirements:

  • 3-5 years of customer service experience in a food manufacturing environment preferred.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks under pressure while maintaining a positive attitude.
  • Proficient in Microsoft Office and Excel.
  • Experience with Microsoft Business Central preferred.
  • Flexibility to commute between our Eustis manufacturing facility and our corporate office in Lake Mary.

Benefits:

  • Medical, dental, vision, and prescription drug insurance effective on the first of the month following start date.
  • Health and wellness incentives.
  • 10 days of vacation.
  • 9 paid company holidays.
  • 5 personal days.
  • 401(k) and health savings account (H.S.A.) options.
  • Long-term and short-term disability insurance.
  • Life insurance and accidental death and dismemberment (AD&D) insurance.
  • Employee assistance program (EAP).

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