Product Support Specialist
3 days ago
Excel Technologies, Inc. is a leading distributor of equipment, supplies, and instruments for materials preparation and optical analysis. We empower customers to understand their materials by delivering a comprehensive suite of products and services for materials preparation, inspection, measuring, and analysis.
Job Summary:We are seeking a creative, resourceful, and energetic systems support professional who enjoys pre and after sales support of precision equipment and supplies. The successful candidate will work with leading organizations in exciting industries such as aerospace, medical device, defense, semiconductor, composites, automotive, and more.
Responsibilities:- Schedule and perform installation, training, PM, service, and calibration assignments.
- Assist Sales Engineers with product and system demonstrations and conduct applications engineering trials.
- Perform quality control testing for inbound and outbound products.
- Train customers and company representatives on the proper use of equipment and supplies.
- Support Sales Engineers with solution recommendations, cost estimates, and proposals.
- Maintain showroom, demonstration equipment, and applications engineering lab.
- Act as a technical liaison for higher-level support issues.
- Provide front-line telephone and on-site system support to internal and external customers.
- Work with manufacturing partners to qualify and integrate products and technology.
- Collaborate with upper management to evaluate and address complex challenges.
- Hands-on, electro-mechanical installation, maintenance, troubleshooting, and service knowledge and capabilities.
- Knowledge of safety standards and regulations.
- Technical mindset, with ability to operate electro-mechanical equipment and use a wide variety of standard tools and diagnostic devices.
- Ability to read and follow technical manuals and schematics in the execution of various start-up, run-in, troubleshooting, and quality testing procedures.
Excel offers a competitive salary and a full complement of benefits. This is a flexible position open to candidates with all levels of experience. Starting compensation will be determined based on an assessment of experience, technical aptitude, and hands-on electro-mechanical skillset. Excel works to continuously assess performance and evaluate competency levels, presenting significant opportunities for positional growth.
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Product Support Specialist
3 weeks ago
Enfield, Connecticut, United States Excel Technologies, Inc. Full timeJob Title: Product Support TechnicianExcel Technologies, Inc. is a leading distributor of equipment, supplies, and instruments for materials preparation and optical analysis. We empower customers to understand their materials by delivering a comprehensive suite of products and services for materials preparation, inspection, measuring, and analysis.Job...
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Product Support Specialist
4 weeks ago
Enfield, Connecticut, United States Excel Technologies, Inc. Full timeJob SummaryExcel Technologies, Inc. is seeking a skilled Product Support Technician to provide pre and after sales support of precision equipment and supplies. The ideal candidate will have hands-on experience with electro-mechanical installation, maintenance, troubleshooting, and service knowledge.Key ResponsibilitiesSchedule and perform installation,...
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Manufacturing Production Specialist
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