Operations Support Coordinator

5 days ago

New York, New York, United States Demo - Maximus Full time

About Maximus

Maximus is a global organization that partners with national, state and local governments to provide critical health and human services.

We are driven by a mission to strengthen communities and improve the lives of the people we serve.

About the CANS (Children/Adolescent Needs and Strengths)

The CANS is a person-centered assessment tool that helps us learn more about the strengths and needs of children and adolescents with intellectual and/or developmental disabilities.

We provide important information to assist with care planning and connecting individuals with appropriate services.

Our dedicated team is proud to be part of the OPWDD program.

Position Overview

We are looking for a well-qualified and passionate healthcare professional for a new position with the CANS program.

As an Operations Support Coordinator, you will be responsible for outreaching to individuals and their caregivers/primary supports, and Care Coordinators to provide education, answer questions and schedule CANS assessments.

You will provide excellent customer service to the population we serve.

This is a limited-service position, anticipated to extend for the contract duration of 18 months.

The position may be shortened or lengthened based on business needs.

If you meet position qualifications, this is a great opportunity to gain valuable experience and grow your career.

Position Summary

Conducts outreach to OPWDD Care Coordination Organizations to obtain pertinent consumer information and identify and inform necessary parties of impending assessment appointment.

Conducts timely outreach and meets productivity targets related to scheduling assessment appointments with all appropriate individuals identified and documents all outreach activities for tracking and reporting purposes.

Ensures consumer needs are met when scheduling assessment appointments and the most appropriate resource is assigned to complete the assessment.

Ensures the scheduling process and workflow runs efficiently and meets all program objectives and quickly identifies areas for improvement or correction.

Assists in coordinating last minute scheduling changes to ensure assessment appointments are completed and quickly communicates updates to appropriate parties.

Respond to inquiries from all stakeholders including individuals, families and CCO agencies, and provide education about the Child and Adolescent Needs and Strengths Assessment (CANS).

Provides administrative support to the Management staff.

What You Will Need

High School diploma or equivalent.

1-3 years of experience doing community outreach or conducting one-on-one presentations; experience working or interacting with individuals with intellectual or developmental disabilities.

Bilingual preferred, but not required.

Preferred experience 1-3 years of experience in a customer service environment and familiarity with population served; experience with MAXeb, Choices and OPWDD services.

Job Summary

Education and Experience Requirements

Essential Duties and Responsibilities:

  • Conduct outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment.
  • Conduct timely outreach and meet productivity targets related to scheduling assessment appointments with all appropriate individuals identified and document all outreach activities for tracking and reporting purposes.
  • Assist in coordinating last minute scheduling changes to ensure assessment appointments are completed and quickly communicate updates to appropriate parties.
  • Provide administrative support to the Operations Support Management staff.

Minimum Requirements:

  • High School diploma or equivalent with 02 years of experience in a customer service environment.

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.

We deliver innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.

With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.

For more information, visit

As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process.

Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.

EEO Statement:

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.

We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.

We're proud of our connections to organizations dedicated to serving veterans and their families.

If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer.

Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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