Resort Ambassador

1 day ago


Harbor Springs Michigan, United States The Highlands at Harbor Springs Full time
Job Summary

The Highlands at Harbor Springs is seeking a highly motivated and customer-focused Guest Services Attendant to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Provide prompt and courteous service to guests, responding to their requests and needs in a timely and efficient manner.
  • Assist guests with luggage, load bell carts, and provide directions to various areas of the resort.
  • Maintain the cleanliness and organization of the resort lobby areas and grounds.
  • Deliver various items to guest rooms, such as ice, gifts, and amenities.
  • Stay knowledgeable about the resort's events, activities, and services to provide guests with accurate information and recommendations.
  • Assist the front desk and other guest service areas as needed to ensure seamless service delivery.
Requirements
  • Must be able to lift up to 25 pounds.
  • Must be able to work on your feet for extended periods.
  • Must be at least 16 years old.
  • Must have a valid driver's license.
Perks of Working at The Highlands
  • A free Golf Pass and Ski Pass for both you and your family.
  • 40% off at the various Boyne Restaurants.
  • Discounts at other Boyne Resorts, such as 30% off spa treatments at the Inn at Bay Harbor and Boyne Mountain.
  • Free Passes to Avalanche Bay Water Park at Boyne Mountain.
  • Discounts on lodging for friends and family.
  • Team Member Child Care.
  • Tuition Reimbursement.
  • Seasonal Team Member Health Insurance.
  • Service and Loyalty Bonus Program – up to 5% of gross wages per season.
  • Team Member Housing available on a first-come, first-served basis.


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