Customer Service Representative

4 weeks ago

Buffalo, New York, United States The Hertz Corporation Full time
Job Summary

We are seeking a highly skilled Customer Service and Sales Associate to join our team at The Hertz Corporation. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer issues, and driving sales growth.

Key Responsibilities
  • Provide customer service that exceeds customer expectations and promotes customer satisfaction and retention
  • Resolve customer issues in a timely and professional manner
  • Drive sales growth through effective sales techniques and strategies
  • Work closely with the management team to analyze customer feedback and improve service
  • Ensure that all corporate policies and procedures are administered and followed by all staff
Requirements
  • 3+ years of demonstrated experience in customer service, with experience in operations and sales
  • Valid driver's license
  • Rental car experience a plus
  • Excellent customer service skills
  • Excellent oral and written communication skills
  • Excellent relationship building and leadership skills
  • Excellent problem-solving and decision-making skills
Benefits
  • Competitive salary and commission structure
  • Medical, dental, and vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid parental leave and adoption assistance
  • Employee assistance program for employees and family
  • Educational reimbursement and discounts
  • Voluntary insurance programs - pet, legal/identity theft, critical illness
  • Perks and discounts - theme park tickets, gym discounts, and more
About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. We are a leader in the airport general use vehicle rental industry and are committed to providing exceptional customer service and driving sales growth.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a culture of diversity and inclusion and take affirmative steps to promote employment and advancement opportunities.

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