Customer Experience Representative

5 days ago


Philadelphia, Pennsylvania, United States Petco Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Experience Representative to join our team at Petco. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, driving sales growth, and ensuring a positive shopping experience for our guests.

Key Responsibilities
  • Customer Service: Provide prompt and courteous service to all guests, answering questions and making product recommendations to drive sales and enhance the shopping experience.
  • Sales Growth: Meet or exceed sales targets by effectively employing suggestive selling techniques, promoting products, and providing excellent customer service.
  • Merchandise Management: Ensure that merchandise is properly stocked, faced, and priced, and that the sales floor is maintained in a clean and organized manner.
  • Animal Care: Demonstrate a high level of interest in the welfare, health, and proper handling of all animals, and ensure that they receive the highest quality care.
  • Teamwork: Collaborate with colleagues to achieve sales goals, provide support during peak periods, and maintain a positive and productive work environment.
Requirements
  • High School Diploma or Equivalent: Required.
  • Previous Retail Experience: Preferred.
  • Excellent Communication and Interpersonal Skills: Required.
  • Ability to Work in a Fast-Paced Environment: Required.
  • Physical Demands: Ability to lift 50 pounds, stand for long periods, and move merchandise as needed.


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