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Customer Experience Representative

2 months ago

Philadelphia, Pennsylvania, United States Brilliant Earth Full time

About Brilliant Earth

Brilliant Earth is a leading e-commerce jeweler and a global leader in ethically sourced fine jewelry. Our mission is to create a more sustainable, transparent, and compassionate jewelry industry.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth through in-person and virtual appointments.

Key Responsibilities

  • Guide customers to purchase via in-person and virtual appointments, creating memorable and personalized experiences for each customer.
  • Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
  • Proactively respond to online customer inquiries and provide sales assistance through live chats and phone calls while focusing on a luxury customer experience.
  • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
  • Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions.
  • Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
  • Use our ERP system to manage your tasks and communicate cross-functionally.
  • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Requirements

  • A passion for the customer and a drive to exceed goals.
  • Excellent communication and collaboration skills.
  • A keen eye for detail and a passion for process.
  • A bachelors degree or equivalent preferred.
  • Experience with an ERP or CRM system.
  • A passion for socially and environmentally responsible organizations and products.

What We Offer

  • Competitive compensation and a robust benefits package.
  • A generous 401k match.
  • Uncapped sales incentive programs.
  • Disability and life insurance.
  • Pre-tax commuter benefits.
  • Continued education and professional development opportunities.
  • Employee discounts on our jewelry.
  • Wellness benefits and access to exclusive discounts on gym memberships.
  • Opportunities for career growth and advancement.

How to Apply

If you are a motivated and customer-focused individual who is passionate about the jewelry industry, please submit your resume and cover letter to let us know why you are interested in joining our team.