Salesforce Business Systems Analyst

3 days ago


Pleasanton, California, United States Cypress HCM Full time
Job Title: Business Systems Analyst

We are seeking a highly skilled Business Systems Analyst to join our CX Systems team. As a Business Systems Analyst, you will play a critical role in defining and documenting business processes and requirements, working closely with cross-functional teams to drive business process improvements and ensure seamless system operations.

Key Responsibilities:
  • Process Definition and Documentation: Define, document, and maintain business processes, requirements, and policies, identifying opportunities for continuous improvement.
  • Operations Support: Manage and support operations-related initiatives, working closely with the Professional Services management team to prioritize and execute projects.
  • Business Process Improvement: Identify opportunities for business process improvements and make recommendations as appropriate, collaborating with teams to understand and prioritize field requests.
  • Project and Metrics Coordination: Provide project and monthly metrics coordination and support, working with teams to ensure timely and effective project delivery.
  • System Testing: Conduct system testing of new functionality or bug fixes, ensuring seamless system operations and high-quality deliverables.
Requirements:
  • Education: Bachelor's degree in Business Systems, Computer Science, Business Administration, or equivalent.
  • Experience: 4+ years of system experience, with Salesforce admin or equivalent certification required.
  • Skills: Excellent verbal and written communication skills, with ability to communicate effectively with different levels within the organization and collaborate with cross-functional business partners and technical teams.
  • Attention to Detail: Strong attention to detail, with ability to analyze and solve complex problems, provide documentation, guidance, and instruction to users.
  • Interpersonal Skills: Strong interpersonal skills, with ability to research solutions to issues as they arise and manage stakeholder expectations professionally.
  • Self-Motivation: Self-motivated, flexible, team player with solid multi-tasking, time management, and organization expertise, with ability to manage multiple and often changing priorities.
Compensation:
  • Hourly Rate: Up to $68.97/hour (W2)


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