Front Desk Associate

6 days ago

Carmel, Indiana, United States SpringHill Suites Carmel Full time
Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at SpringHill Suites Carmel. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.

Responsibilities:
  • Guest Service: Greet and welcome guests, respond to their inquiries, and provide assistance with room reservations, check-in, and check-out.
  • Front Desk Operations: Manage the front desk, handle guest requests, and maintain accurate records of guest information.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations and exceptional guest service.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure a smooth and efficient operation of the hotel.
  • Adaptability: Be flexible and adaptable to changing situations and priorities, including working varied shifts, including evenings, nights, weekends, and holidays.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office suite.
  • Personal Qualities: Positive attitude, strong work ethic, and a passion for delivering exceptional customer service.
Benefits:
  • Competitive hourly rate
  • Opportunities for career growth and development
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • 401(k) retirement plan
  • Employee assistance program

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