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Technical Support Specialist

2 months ago

West Babylon, New York, United States Wolters Kluwer Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Wolters Kluwer. As a key member of our technical support team, you will be responsible for providing exceptional technical support and assistance to our customers and consultants using in-depth knowledge of technical customer service.

Key Responsibilities
  • Provide high-level technical support and assistance for Wolters Kluwer customers and consultants
  • Solve complex technical problems and exercise judgment based on analysis of multiple sources of information
  • Analyze technical questions or reproduce technical problems and provide or develop appropriate solutions related to supported applications/functionality
  • Liaise with internal escalation, development, and functional teams for issue resolution
Requirements
  • Bachelor's Degree in Computer Science or equivalent or relevant experience
  • 5+ years experience in a B2B technical customer service or implementation role
  • In-depth knowledge of cloud computing platforms such as Azure, Google Cloud, and AWS
  • Experience supporting Java-based applications and services
  • In-depth hands-on experience utilizing Application Performance Monitoring tools such as Dynatrace, AppDynamics, New Relic or equivalent
  • Experience in analyzing performance metrics as produced by LoadRunner, Apache JMeter
  • In-depth knowledge of enterprise-level database technologies such as Microsoft SQL Server, Oracle
About Wolters Kluwer

Wolters Kluwer is a global leader in the provision of information and digital solutions for professionals. With a strong presence in over 40 countries, we employ over 19,000 people worldwide. Our solutions are used by professionals in various fields, including law, tax, finance, and healthcare. We are committed to delivering high-quality solutions that meet the evolving needs of our customers.