Area Service Operations Manager
2 weeks ago
The Area Service Operations Manager is responsible for overseeing, coordinating, and managing the Service Departments. Key responsibilities include promoting the service departments, expanding the business to attract new clients, and addressing customer inquiries, issues, and feedback.
Work Schedule: Monday - Friday 7:00 a.m. - 4:30 p.m.
Compensation: $70,000 - $95,000 annually (based on experience)
Core Responsibilities:
- Operational Oversight:
- Engage with clients to resolve and assist in addressing their service-related inquiries.
- Meet targeted goals for sales volume, gross margin, efficiency, and departmental profitability.
- Customize market development strategies aimed at maximizing profitability and customer engagement.
- Formulate and implement a growth strategy focused on financial success and customer satisfaction.
- Design and execute strategic plans to meet sales objectives and broaden our client base.
- Manage labor warranty processes and procedures effectively.
- Collaborate with Human Resources to recruit skilled technicians, and oversee the hiring and training of new team members.
- Evaluate team performance and recommend adjustments for status and/or salary as necessary.
- Undertake additional special projects as required.
- Team Development:
- Partner with Human Resources to recruit, hire, train, and nurture employees.
- Provide training and support for various Service Department roles as needed.
- Supervise and mentor all staff, ensuring completion of all responsibilities.
- Additional duties as assigned.
An individual in this role must be capable of successfully executing the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Required Qualifications:
- Associate degree with 6+ years of relevant experience or a Bachelor's Degree with 3+ years of relevant experience preferred. Candidates without a degree but with 10+ years of progressive experience in heavy-duty truck Service Management will be considered.
- Proven ability to manage personnel, processes, and priorities effectively.
- Innovative thinker who embraces new concepts and implements changes.
- Regular travel to various locations is required; some overnight travel may be necessary.
- Intermediate proficiency in Microsoft and Google applications. Must demonstrate skills in computer-generated business systems.
- A valid driver's license is required; a CDL is preferred or the ability to obtain one.
- Consistent and reliable attendance is essential.
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