Service Operations Manager
2 weeks ago
North Central Utility (NCU) stands as a prominent player in the semi-trailer dealership sector, playing a vital role in the transportation industry and the essential movement of goods. A significant part of our operations supports refrigerated carriers that transport temperature-sensitive food and materials across North America.
Position Summary:
As a Service Operations Manager, you will be at the forefront of our service activities, overseeing a variety of repair operations. Your role will involve planning, directing, motivating, and managing the Service Department to achieve or surpass sales targets. You will identify training needs for your team and oversee daily operations effectively. Regular interactions with vendors and service providers will be part of your responsibilities. Your goal will be to meet or exceed established sales, profit, and growth objectives for the Service Department.
Key Responsibilities:
- Ensure adherence to company policies regarding recruitment, training, and disciplinary measures.
- Comply with governmental regulations and documentation concerning work procedures and safety programs.
- Maintain continuous communication with Utility Manufacturing regarding warranty processes and documentation.
- Ensure timely reimbursement for service work.
- Participate in Service Manager Meetings and Training Seminars as necessary.
- Advise on training requirements for yourself and your team.
- Recommend specific expenses for tools and equipment.
- Review company reports to ensure Service Department sales and expenses align with company standards.
- Quarterly review customer work status reports and communicate findings to the Service Operations Manager.
- Conduct annual performance reviews for all service staff using company reports.
- Maintain open communication with the Service Operations Manager regarding market conditions and factors affecting service department profitability.
- Assist in organizing customer appreciation events, including business lunches and trade shows.
- Foster strong relationships with Insurance Adjusters concerning current and future insurance work.
- Collaborate with Parts and Sales Departments on special quotes.
- Stay informed about competitive practices in the industry.
- Ensure the maintenance of the shop, equipment, and vehicles in optimal condition.
- Oversee the condition of mechanics' tools to ensure safety and functionality.
Qualifications:
- Associate's Degree or a minimum of 3 years in Management/Service of Heavy Duty Parts Operations within the Semi-Trailer or Truck industry.
- Supervisory experience is highly preferred.
- Strong communication skills for effective interaction with customers, employees, and vendors.
- Valid driver's license with a clean driving record.
- Excellent interpersonal and management capabilities.
- Proven team leadership skills.
- Outstanding organizational abilities.
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