Printer Field Service Technician

4 days ago

Tucson, Arizona, United States Pacific Office Automation Full time
Job Overview

Pacific Office Automation is a leading provider of document imaging and technology solutions. We are seeking a skilled Printer Field Service Technician to join our team in the Tucson, AZ area.

This is a field position that requires excellent technical skills, strong communication abilities, and a passion for delivering exceptional customer service.

The successful candidate will be responsible for troubleshooting and repairing office equipment, providing technical support to our customer base, and developing solutions to complex problems.

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Key Responsibilities:

  • Troubleshoot and repair office equipment, including copiers, printers, and fax machines
  • Provide high-quality technical support to our customer base
  • Communicate effectively with customers to ensure satisfaction
  • Develop options to solve unusual problems
  • Manage time, resources, and territorial considerations

Requirements:

  • Product Lines: Konica Minolta, Ricoh, Canon, Sharp, Oce, Lexmark, HP
  • Certification and/or hands-on experience with one or more of these product lines is required
  • Excellent communication skills, verbal and written; strong customer service skills
  • Strong relationship management skills with customers, vendors, and employees within the company
  • Exceptional mechanical aptitude and demonstrated skills required; and proven troubleshooting skills handling digital office equipment
  • Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities
  • Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions
  • Must have strong ethics and work as an effective, collaborative team member
  • Strong Computer literacy - Fiery / controller experience is a plus
  • A self-starter with the ability to work extra hours as necessary and during peak periods

Benefits:

  • Medical/Dental/Vision/Life insurance plans
  • Matched 401k
  • PTO, Vacation, Sick Leave
  • FSA/HSA Programs
  • Paid training and certification
  • Company vehicle
  • Company paid trips

Our Commitment to Diversity and Inclusion:

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees' differences because we know that diversity makes us stronger.

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