Automotive Service Consultant

6 days ago


Alexandria, Virginia, United States Walker BMW Mercedes Full time
Job Description

The Walker Mercedes-Benz Service Advisor is responsible for driving service sales and profit, while ensuring customer satisfaction through excellent communication and interpersonal skills.

Key Responsibilities:

  • Greet every service customer in a friendly, professional manner within 10 seconds of arrival.
  • Present prescribed service tools to increase customer satisfaction and sales.
  • Determine customer repair needs through open-ended questions and write accurate repair orders.
  • Check vehicles for open recalls and keep customers informed about repairs.

Benefits:

  • $18.50-$25 per hour based on experience
  • Excellent bonus plan with opportunities for growth
  • Comprehensive medical, dental, and vision benefits
  • 401K and life insurance
  • Career development opportunities
  • Employee discounts on vehicle purchases

Requirements:

  • At least one year of experience in an automotive repair facility
  • General mechanical skills and knowledge
  • Excellent written and verbal communication skills

About Us:

Walker Mercedes-Benz values our customers' trust and loyalty. We strive to provide exceptional service and support to ensure their complete satisfaction.



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