Automotive Service Representative

1 week ago


Alexandria, Virginia, United States Bradham Automotive Full time
About the Role

We are seeking a dedicated and detail-oriented Automotive Service Representative to join our team at Bradham Automotive.

Job Summary

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and working in a fast-paced automotive repair environment. As an Automotive Service Representative, you will be responsible for ensuring a seamless experience for our customers and effective communication between our clients and technicians.

Key Responsibilities:
  • Greet customers warmly and listen to their needs and concerns.
  • Write up work orders accurately and efficiently.
  • Collaborate with the General Manager to ensure work is distributed appropriately among technicians.
  • Work with technicians to establish and meet repair timelines.
  • Communicate clearly with customers regarding costs, procedures, issues, and timelines.
  • Source and order necessary parts while maintaining gross profit.
  • Answer phone calls promptly and schedule appointments.
  • Maintain accurate record-keeping and cash handling procedures.
Requirements:
  • Previous experience as a Service Writer or in a similar role in the automotive industry is preferred.
  • Strong sales skills with a customer-focused attitude.
  • Proficient in general computer skills. Experience with RO Writer and Digital Vehicle inspection software is a plus.
  • Excellent phone etiquette and communication skills.
What We Offer:
  • A competitive salary of $45,000 per year, reflecting the location and industry standards.
  • A Monday to Friday schedule (7 AM - 5 PM) with weekends off.
  • Time off on major holidays and Black Friday.
  • Health Insurance available.
  • Retirement plan with employer-matched contributions.
  • Employee discounts on services and products.


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