Service Writer Position for Automotive Repair and Maintenance

4 days ago


Alexandria, Virginia, United States Bradham Automotive Full time

Job Overview:

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Bradham Automotive is seeking a detail-oriented Service Writer to join our team in Alexandria. This role is essential in ensuring a seamless experience for our customers and effective communication between clients and technicians.

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Key Responsibilities:

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  • Open and close the shop as needed, ensuring a smooth workflow.">
  • Greet customers warmly and listen to their needs and concerns, fostering a supportive environment.">
  • Write up work orders accurately and efficiently, streamlining the repair process.">
  • Collaborate with the General Manager to ensure work distribution among technicians, promoting effective time management.">
  • Work with technicians to establish and meet repair timelines, prioritizing customer satisfaction.">
  • Communicate clearly with customers regarding costs, procedures, issues, and timelines, maintaining transparency.">
  • Source and order necessary parts while maintaining gross profit, optimizing business operations.">
  • Answer phone calls promptly and schedule appointments, providing exceptional customer service.">
  • Maintain accurate record-keeping and cash handling procedures, ensuring financial integrity.">
  • Identify opportunities to enhance customer satisfaction and drive business growth, contributing to the company's success.">
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Requirements:

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  • Previous experience as a Service Writer or in a similar role in the automotive industry is preferred.">
  • Strong sales skills with a customer-focused attitude, driving revenue growth.">
  • Proficient in general computer skills, with experience in RO Writer and Digital Vehicle inspection software being a plus.">
  • Excellent phone etiquette and communication skills, ensuring effective customer interaction.">
  • Coachable, with a willingness to learn and adapt to new challenges.">
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What We Offer:

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  • $55,000 - $65,000 per year, depending on experience.">
  • A Monday to Friday schedule (7 AM - 5 PM) with weekends off, promoting work-life balance.">
  • Time off on major holidays and Black Friday, allowing for relaxation and rejuvenation.">
  • Health Insurance available, ensuring employee well-being.">
  • A retirement plan with employer-matched contributions, supporting long-term financial security.">
  • Employee discounts on services and products, enhancing job satisfaction.">
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About Bradham Automotive:

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We are a locally owned and operated business, proudly serving our community since 1948. Our commitment to delivering exceptional automotive repair and maintenance services, coupled with top-notch customer care, sets us apart from others. Join us in our mission to provide unparalleled quality and service to our customers, driving business growth and employee satisfaction.



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