Salesforce Technical Specialist

4 weeks ago


Detroit, Michigan, United States CapB InfoteK Full time
Job Title: Salesforce Technical Specialist

We are seeking a highly skilled Salesforce Technical Specialist to join our team at CapB InfoteK. The ideal candidate will have extensive experience working with Salesforce and a strong understanding of its various features and functionalities.

Key Responsibilities:
  • Design and implement Salesforce solutions that meet business requirements
  • Configure and customize Salesforce features to optimize performance and efficiency
  • Develop and maintain test plans to ensure software meets business requirements
  • Collaborate with the business development team to translate design requirements into system specifications
  • Gather system requirements through business process reviews, individual reviews, and document analysis
  • Understand business goals and processes, and implement solutions that meet those needs
  • Author reports and customer communications
  • Strong communication skills, both verbally and in writing
  • Ability to work in a fast-paced, complex, collaborative team environment
Requirements:
  • Years of experience as a Salesforce Technical Specialist
  • Experience working with offshore-onsite models
  • Experience with Agile Methodology and tools like Jira
  • Experience with Salesforce Classic and Lightning Platform implementations
  • Hands-on configuration of Salesforce Standard Features
  • Good understanding of Salesforce Service Cloud
  • Experience in migration from Classic to Lightning and underlying bottlenecks
  • Salesforce certifications in Administration and Service Cloud


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