Director of Patient Services
2 days ago
We are seeking a highly skilled and experienced Director of Patient Services to join our team at Compass Group, North America. As a key member of our leadership team, you will be responsible for directing the functions of Patient Food Services for our system, ensuring compliance with regulatory agencies, and promoting patient satisfaction and good public relations.
Key Responsibilities:- Coordinate and implement system's patient service programs based on medical direction, patient population, and contract.
- Hire, lead, direct, coach, train, and develop patient services managers and supervisors.
- Oversee the evaluation of and discipline of patient food services employees, as applicable and according to departmental policy.
- Monitor competency, productivity, and documentation accuracy of patient services managers and teams utilizing necessary tools and resources.
- Visit patients on an assigned nursing unit or area and ensure that every patient is visited by a member of the management or professional team at least once during their hospital stay.
- Ensure patient services staff assists in achieving stated patient satisfaction goals.
- Communicate effectively with all team members, patients, and families through conferences, individual consultation, and committee participation.
- Bachelor's degree in Nutrition, Hospitality Management, or related field or equivalent.
- Minimum of five (5) years' work experience with at least two (2) years in healthcare, including one (1) year in a managerial position.
- Certified Dietary Manager required if associate does not have a degree in Nutrition or Dietetics; Registered Dietitian preferred.
- ServSafe Certified.
- Some knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation.
- Supervisory, leadership, management, and coaching skills.
- Communication skills both written and verbal.
- Ability to communicate on various levels to include management, client, customer, and associate levels.
- Financial, budgetary, accounting, and computational skills.
- Proficient computer skills to include various computer programs, Microsoft Office programs, e-mail, and the Internet.
- $5,000 SIGN-ON BONUS AND RELOCATION ASSISTANCE AVAILABLE.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
Morrison Healthcare is a member of Compass Group USA. We are an equal opportunity employer and welcome applications from diverse candidates. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws. We encourage applicants with a criminal history (and driving history) to apply.
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