Dermatology Patient Care Coordinator

7 days ago


Warren, Michigan, United States DOCS Dermatology Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Specialist to join our team at DOCS Dermatology. As a key member of our clinical operations team, you will play a critical role in ensuring seamless coordination of patient care.

Key Responsibilities
  • Manage the Medical Question Line, responding to patient inquiries while adhering to office protocol and provider direction.
  • Monitor voicemail boxes and return patient calls in a timely manner.
  • Collaborate with providers to schedule appointments and ensure patient follow-up.
  • Notify patients of abnormal results, discuss diagnoses, and schedule appointments as needed.
  • Transcribe discussions between providers and patients, updating patient charts accordingly.
  • Ensure all patients are contacted and scheduled, with follow-up as necessary.
  • Manage Portal Messages, routing them to appropriate staff and updating patient charts.
  • Process Prior Authorizations and operate as a delegate in the iPLEDGE System.
  • Maintain MIPS Log and perform other duties as directed.
Requirements
  • High School Diploma or General Education Diploma (GED)
  • Clinical experience preferred
  • Effective communication and teamwork skills
  • Ability to maintain confidentiality and work independently

Equal Opportunity Employer: DOCS Dermatology is an equal opportunity employer, committed to diversity and inclusion in the workplace.



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