Client Financial Specialist

2 days ago

Nashua, New Hampshire, United States Community Council of Nashua, Inc. Full time
Job Title: Client Benefit Specialist

Greater Nashua Mental Health is seeking a full-time Client Benefit Specialist to join our team. The ideal candidate will be responsible for assessing and monitoring client financial responsibility for all services received by GNMH, as well as assisting clients and GNMH providers in determining optimal medical financial assistance eligibility and facilitating relevant application processes.

Key Responsibilities:
  • Counsel and assess eligibility for uninsured clients for State and Federal medical financial assistance programs, such as disability determination, Medicaid eligibility, and benefits determinations.
  • Assist clients through the eligibility determination process and completion of necessary documentation.
  • Calculate cost of new or revised treatment plans and review with clients their responsibility after all expected insurance and benefits are applied.
  • Assess clients for potential charity care based on GNMH charity care policies and complete all required documentation.
  • Maintain positive working relationships with GNMH Clinical, Billing, and Client Access staff to ensure client financial information is accurate and up-to-date within the EMR system.
  • Attend clinical team meetings and work with clinicians and case managers to limit lapses in client insurance coverages and ensure services received are ordered and covered.
  • Complete, monitor, and ensure assigned clinical staff holds all necessary credentials.
  • Review processing error reports and work with clinical staff to obtain quick resolution.
  • Maintain knowledge of state and federal programs and conduct or attend financial counseling training for GNMH staff relative to available programs and GNMH policy and procedures.
Requirements:
  • High School Diploma or GED equivalent required.
  • Knowledgeable of current Local and State agencies and their available benefit programs.
  • Knowledge of Microsoft Office products (Email, Word, EXCEL).
  • Projects a friendly, positive, and professional attitude both in person and on the phone.
  • Ability to effectively deal with all levels of customers in a professional manner, utilizing strong customer service, interpersonal and listening skills.
  • Understands and respects the needs of the clients served at GNMH and is able to meet with them to determine their specific areas of need in a comfortable and objective manner.
  • Financial acumen related to personal finance and budgeting.
  • Strong collaborating skills, and an ability to work effectively both independently and as part of a team.
  • Effective oral/written communication skills necessary to clarify benefit details, requirements, and processes.
  • Comfortable in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive.
  • Ability to multitask, and be flexible with regard to workload and assignments.
  • Ability to exercise judgment.
Why Work with Us:

We offer a stimulating work environment and competitive salaries and comprehensive benefits, including:

  • Choice of 2 health insurance plans
  • Health Reimbursement Arrangement
  • Health Plan Opt Out Benefit
  • Health Savings Account
  • Flexible Spending Account
  • Dental Insurance
  • Vision Insurance
  • Group Life and AD&D Insurance
  • Short and Long Term Disability
  • Accident & Critical Illness Insurances
  • 403b Retirement Plan with Agency Match
  • Employee Assistance Plan
  • Generous Earned Time Off
  • Paid Extended Sick Time
  • 10 Paid Holidays
  • Bereavement Leave
  • Tuition Reimbursement
  • Supervision towards Clinical Licensure
  • Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program

We are an equal opportunity employer and welcome applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment and are proud to be an affirmative action employer.

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