Healthcare Access Coordinator

6 days ago


Nashua, New Hampshire, United States SolutioNHealth Full time

About SolutionHealth

SolutionHealth's Access and Command Center is the hub for connecting patients to where they need to be, when they need it, for both Elliot Health System and Southern New Hampshire Health. We offer a suite of services that meets our patients' needs from new patient primary care scheduling, imaging scheduling, prior authorization and much more.

Job Summary

We are seeking a highly skilled and detail-oriented Access Center Coordinator to join our team. As an Access Center Coordinator, you will be responsible for ensuring that patients, referring providers, and other customers receive timely, efficient, and high-quality service.

Key Responsibilities

  • Initiate and coordinate registration and scheduling for new patient appointments.
  • Document all patient demographic, medical, financial, and referral information into Epic within compliance.
  • Triage incoming calls, and handle professionally.
  • Obtain all patient information required by the providers prior to an appointment.
  • Keep supervisor informed of issues, especially as they relate to the interaction of the department with other areas of the Health System.

Requirements

  • High school diploma or GED.
  • 2 years of Health Care experience, or 2 years of contact center environment type of work, Required.
  • Prior customer service work experience, Required.
  • Ability to handle a high volume of calls and work in a fast-paced environment.
  • Epic Experience, Preferred.

Why Work with Us

  • Health, dental, prescription, and vision coverage for full-time & part-time employees.
  • Short term, long term disability, Accident insurance, & life insurance.
  • Tuition Reimbursement.
  • Referral bonuses.
  • Accrued earned time for full-time & part-time employees.
  • 403b Retirement plans, with generous employer contributions.
  • And more.

Work Schedule

M-F - 8:30AM - 5:00PM - Hybrid.

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.



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