Current jobs related to Client Services Account Manager - Nashua, New Hampshire - SkyTerra Technologies, LLC

  • Client Services Account Manager

    3 weeks ago

    Nashua, New Hampshire, United States SkyTerra Technologies, LLC Full time

    Job DescriptionThe Client Services Account Manager will be responsible for managing and nurturing client relationships with SkyTerra Technologies, LLC. This involves ensuring client satisfaction, driving business growth, and working closely with various internal and external stakeholders.Key Responsibilities:Maintain relationships with assigned Managed...

  • Client Services Coordinator

    4 weeks ago

    Nashua, New Hampshire, United States BAYADA Home Health Care Full time

    BAYADA Home Health Care is seeking a skilled Client Services Coordinator to join our team in our Nashua, NH Visits Office. As a Client Services Coordinator, you will play a vital role in providing exceptional customer service and quality home care to our clients. Your primary responsibility will be to manage the coordination of client services and emergent...

  • Commercial Lines Insurance Account Manager

    4 weeks ago

    Nashua, New Hampshire, United States World Insurance Associates LLC Full time

    Job SummaryWorld Insurance Associates LLC is a leading insurance organization offering top-notch products and services from major providers, combined with attentive service from local agents. As a unique and rapidly growing insurance broker in the U.S., we have over 2,200 employees in more than 260 offices across North America. Our expertise spans personal...

  • Accounting and Finance Manager

    1 month ago

    Nashua, New Hampshire, United States Amphenol TCS Full time

    Job Title: Accounting and Finance ManagerAmphenol TCS is a leading manufacturer of interconnect products, and we are seeking an experienced Accounting and Finance Manager to join our team.Job Summary:The Accounting and Finance Manager will be responsible for leading global compliance efforts, managing critical financial processes, and driving continuous...

  • Client Financial Specialist

    1 month ago

    Nashua, New Hampshire, United States Community Council of Nashua, Inc. Full time

    Job Title: Client Financial SpecialistGreater Nashua Mental Health is seeking a full-time Client Financial Specialist to join our team. The ideal candidate will be responsible for assessing and monitoring client financial responsibility for all services received by GNMH, as well as assisting clients and GNMH providers in determining optimal medical financial...

  • Client Financial Specialist

    4 weeks ago

    Nashua, New Hampshire, United States Community Council of Nashua, Inc. Full time

    Job Type: Full-timeJob SummaryCommunity Council of Nashua, Inc. is seeking a highly skilled Client Financial Specialist to join our team. The ideal candidate will be responsible for assessing and monitoring client financial responsibility for all services received by our organization.Key ResponsibilitiesCounsel and assess eligibility for uninsured clients...

  • Key Account Manager

    1 month ago

    Nashua, New Hampshire, United States Pfeiffer Vacuum Inc. Full time

    Job Title: Key Account ManagerJob Summary:Pfeiffer Vacuum Inc. is seeking a highly motivated and experienced Key Account Manager to join our team. The successful candidate will be responsible for managing the overall business relationship with key customers, developing new opportunities, and driving sales growth.Key Responsibilities:Manage the overall...

  • Automotive Service Department Manager

    3 weeks ago

    Nashua, New Hampshire, United States Midas Full time

    We're seeking a highly skilled and experienced Automotive Service Department Manager to join our team at Midas. As a key member of our service team, you'll play a crucial role in ensuring the smooth operation of our high-volume shop.Responsibilities include:* Managing service department operations to achieve sales and profit objectives* Maintaining good...

  • Client Financial Specialist

    4 weeks ago

    Nashua, New Hampshire, United States Community Council of Nashua, Inc. Full time

    Job Title: Client Financial SpecialistGreater Nashua Mental Health is seeking a Client Financial Specialist to join our team. As a Client Financial Specialist, you will be responsible for assessing and monitoring client financial responsibility for all services received by GNMH. You will also assist clients and GNMH providers in determining optimal medical...

  • Veterinary Client Liaison

    4 weeks ago

    Nashua, New Hampshire, United States All Pets Veterinary Hospital Full time

    Job Title: Client Experience Specialist - Evening ShiftsWe are seeking a compassionate and skilled Client Experience Specialist to join our team at All Pets Veterinary Hospital. This role will be responsible for providing exceptional client service and support during evening shifts.Key Responsibilities:Greet and welcome clients and patients personally,...

  • Senior Account Executive

    1 month ago

    Nashua, New Hampshire, United States Symetri Full time

    Job SummarySymetri USA is seeking a highly motivated and experienced Senior Account Executive – Manufacturing to join our NA Manufacturing group. The successful candidate will be responsible for converting new Premium accounts by leveraging the full scope of Symetri USA products and services across all relevant customer stakeholders.Key...

  • Automotive Service Manager

    4 weeks ago

    Nashua, New Hampshire, United States Firestone Complete Autocare Full time

    Job SummaryWe are seeking a highly skilled and experienced Automotive Service Manager to lead our service team and ensure exceptional customer satisfaction. The ideal candidate will have a strong background in auto repair, excellent leadership skills, and the ability to motivate and coach team members to achieve high performance standards.Key...

  • Accounts Receivable Specialist

    4 weeks ago

    Nashua, New Hampshire, United States TopBuild Full time

    About Your Future with TopBuildAre you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? At TopBuild, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we...

  • Case Manager

    4 weeks ago

    Nashua, New Hampshire, United States ICBD Holdings LLC Full time

    Job Summary:ICBD Holdings LLC is seeking a dedicated and compassionate Case Manager to join our team. As a Case Manager, you will play a vital role in ensuring the life skills enhancement and connection to community resources for our clients.Key Responsibilities:Provide case management services to clients at a frequency determined by their level of...

  • Case Manager

    4 weeks ago

    Nashua, New Hampshire, United States ICBD Holdings LLC Full time

    Job Summary: We are seeking a skilled Case Manager to join our team at ICBD Holdings LLC. As a Case Manager, you will play a vital role in ensuring client life skills enhancement and connection to community resources. This is a unique opportunity to make a meaningful difference in the lives of our clients and contribute to the growth and success of our...

  • Service Manager Retail Tire

    4 weeks ago

    Nashua, New Hampshire, United States Goodyear Full time

    Job Title: Service Manager Retail TireAbout the Role:As a Service Manager at Goodyear, you will be responsible for managing the service department effectively by scheduling associates, service appointments, and organizing work flow to deliver quality work on time to guests. You will also be responsible for helping drive and reach sales goals through guest...

  • Care Management Coordinator

    4 weeks ago

    Nashua, New Hampshire, United States ICBD Holdings LLC Full time

    At ICBD Holdings LLC, we prioritize whole person care as our foundation. Through strategic partnerships with Integrated Healthcare and GateHouse Recovery Solutions, as well as other providers, we strive to connect every client with the necessary physical and mental health services to achieve and maintain recovery. This includes medications for substance use...

  • Customer Service Operations Manager

    4 weeks ago

    Nashua, New Hampshire, United States Hannaford Supermarkets Full time

    Job SummaryAs a Customer Service Operations Manager at Hannaford Supermarkets, you will be responsible for managing retail operations for assigned departments, making decisions that impact store associates, merchandise quality, and customer service. You will build associate and customer relations, promote a strong company culture, and ensure store conditions...

  • Route Service Representative

    1 month ago

    Nashua, New Hampshire, United States UniFirst Full time

    Route Trainee Job DescriptionUniFirst is seeking a driven and customer-focused Route Trainee to join our team. As a Route Trainee, you will support the Service Department by helping Route Service Representatives with loading and unloading trucks, delivering and picking up customer products, maintaining vehicle safety, and covering assigned routes when...

  • Customer Service Representative

    1 month ago

    Nashua, New Hampshire, United States Agent Alliance Inc. Full time

    Job OverviewAt Agent Alliance Inc., we're seeking a skilled Customer Service Representative to join our team. As a key member of our organization, you'll play a vital role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Engage with clients to understand their needs and preferencesCustomize benefit plans to meet...

Client Services Account Manager

1 month ago

Nashua, New Hampshire, United States SkyTerra Technologies, LLC Full time
Job Title: Client Services Account Manager

The Client Services Account Manager is a critical role at SkyTerra Technologies, LLC, responsible for managing and nurturing client relationships to ensure client satisfaction and drive business growth. This individual will work closely with the Director of Client Services to analyze ticket trends, improve remediation efforts, and coordinate client touch point meetings.

Key Responsibilities:
  • Maintain relationships with assigned Managed Services client accounts.
  • Coordinate and lead regularly scheduled client touch point meetings.
  • Assist the Director of Client Services to analyze ticket trends and improve remediation efforts.
  • Work with Client Services Coordinator on assignment of Tickets and escalation of client support tickets that cannot be remedied quickly to appropriate resource following the escalation process and procedures.
  • Provide consistent, accurate and timely updates to team members, stakeholders, and management on the status and issues surrounding assigned work and tickets.
  • Provide regular reports on account status, including client feedback, service performance, and opportunities for improvement.
  • Work cooperatively across departments to gather issue information and drive to ticket resolution.
  • Accurately track time spent on client accounts, tickets, and projects.
  • Fully validate testing of all solutions after implementation for clients.
  • Responsible for the monitoring of clients' infrastructure leveraging standard remote monitoring and management (RMM) tools.
  • Adhere to company, Managed Services, and client processes.
  • Comply with all company policies.
  • Supports Director of Client Services by developing detailed project information such as scope, estimates, evaluation criteria and task lists. May be asked to lead smaller efforts.
  • Work with Director of Client Services to oversee vendor relationships to ensure conformance with agreed upon SLAs and KPIs
  • Perform as a tier 4 escalation point for issues within the department, or to escalate issues to the engineering department, as necessary.
  • Perform as a service owner for some services, representing the service across the organization, serving as the point of escalation, influencing technology decisions, planning future development, etc.
  • Participate in 24/7/365 on-call rotation, which includes night and weekend shifts, resolve critical system issues.
  • Relaying information from the Director of Client Services or Executive Team to the main Managed Services team.
  • Continuous attention to IT trends and security threats that could impact clients.
  • Works to increase client satisfaction.
  • Develop new skills and learn industry knowledge as required.
  • Demonstrate exceptional customer service skills to exceed customers' expectations and to minimize escalations by taking ownership of customer reported issues.
  • Illustrated diplomacy, tactfulness, and empathy when dealing with customers.
  • Ability to listen actively and ask clarifying questions to seek understanding.
  • Oversee high level of complexity internal projects and initiatives.
  • Obtain Certifications as assigned by management.
  • Continuous learning and development of skills assigned in your Professional Development Plan
  • Assists the Director of Client Services with the direction of Managed Services processes including:
  • Account Management
  • Account reporting and dashboards
  • Client environment patch management
  • Support ticket dispatch
  • Resource scheduling
  • Employee and client training
  • Client Onboarding/Offboarding
  • Incident Management
  • Other duties as assigned by Director of Client Services and Executive Team
  • Product knowledge and experience with the following is preferable:
  • ConnectWise - Automate/Control
  • ConnectWise - Manage

Qualification Skills Requirements

  • Bachelor's degree in information technology, business, and/or operations from an accredited college/university or equivalent experience in a directly related field.
  • 4+ years of experience with hands-on, experience in managed services and/or client management role
  • Excellent and proven interpersonal skills including verbal, written and technical communication skills.
  • Excellent problem-solving skills
  • Ability to prioritize effectively and handle shifting priorities professionally
  • Proficiency in automated tools and desktop software
  • Understanding of operating systems (Windows and Mac OS), printing systems, and network topology
  • Previous MSP experience, or experience supporting external customer base preferred.
  • Experience in risk management, oversight of quality assurance, and quality review processes
  • Understanding of Windows Server administration including Active Directory, Group Policy, and user management.
  • Working knowledge of Microsoft Azure, VPN tunneling, ACLs, and security around cloud computing.
  • Experience with remote monitoring and management tools (RMM)
  • Able to provide exceptional customer service for our clients.
  • Ability to create documentation for policy, process, and procedure.
  • Ability to write clearly for a business audience.
  • Exemplified ability to defuse escalations and high-tension situations.
  • Well-developed ability to calmly handle customers experiencing service outages and technical difficulties.
  • Must have a genuine drive for customer satisfaction and retention.