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Customer Service Representative

2 months ago

North Liberty, Iowa, United States beatthebitter Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our policyholders, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities:

  • Provide excellent customer service through phone, email, and chat
  • Answer customer inquiries and resolve issues in a timely and professional manner
  • Upsell and cross-sell products and services to customers
  • Meet or exceed customer satisfaction and retention targets
  • Work collaboratively with internal teams to resolve customer issues

Requirements:

  • High school diploma or equivalent required; college degree preferred
  • Minimum 1 year of customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity targets
  • Basic computer skills and proficiency in software applications

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Why Work with Us:

We are a leading insurance company that values our customers and employees. We offer a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for career growth and professional development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity.