Tax Office Supervisor

4 weeks ago


Union, New Jersey, United States H&R Block Full time

About the Role

We are seeking a highly motivated and organized individual to join our team as an Associate Team Leader. As a key member of our tax office team, you will be responsible for supporting the Multi-Unit Team Leader and ensuring the delivery of exceptional client service experiences.

Key Responsibilities

  • Support the Multi-Unit Team Leader in managing daily office operations and ensuring quality execution of Service Standards.
  • Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines.
  • Provide phone coverage and engage with clients to deliver an outstanding experience.
  • Lead daily huddles and communicate essential information to office associates.

Requirements

  • Prior experience working in customer service or a similar role.
  • Strong organizational skills and ability to plan and manage day-to-day office operations.
  • Customer-centric mindset and strong communication skills.
  • Computer proficient with the ability to use MS Office.
  • Demonstrated ability to work independently with minimal supervision.
  • Positive attitude and flexibility to work a flexible schedule.

About H&R Block

We believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025.

Why Work for Us

We offer a range of benefits to support our associates' total well-being, including an Employee Assistance Program, wellbeing program, and discounts on everyday items and services. We are committed to building a Connected Culture where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.



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