Equipment Service Engineer

6 days ago


Durham, North Carolina, United States Grifols Shared Services North America, Inc Full time
About the Job:

We are seeking a highly skilled Field Service Engineer to join our team in Raleigh-Durham, NC. The successful candidate will work independently, providing service and support to Grifols customers onsite and by telephone. This role requires excellent customer service skills, experience servicing electronic/electro-mechanical equipment, and a high sense of independence and self-motivation.

  • Primary Responsibilities:
  • Compliance - Adhere to procedures and protocols outlined by the Grifols GST organization and Grifols Diagnostic Solutions.
  • Customer Service – Respond to customer inquiries and complaints, participate in customer site evaluations, upgrades of hardware and/or software, product installations, preventive maintenance, and ongoing service and support for all equipment at the customer facility and via telephone.
  • Evaluation and Testing – Conduct routine evaluation and testing of equipment to ensure optimal performance.


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