Office Administrator

4 weeks ago


Carmel, United States AlphaGraphics Full time
Office Administrator / Receptionist

We are seeking a highly collaborative and dependable Office Administrator / Receptionist to join our team at AlphaGraphics Carmel. As the front line of communication, you will build rapport with customers, manage sales transactions, and provide exceptional customer service.

Key Responsibilities:
  • Process customer calls and emails accurately, transferring calls and parking them on the answering service as needed.
  • Identify customer projects and needs through a series of questions, following up on estimates and orders.
  • Handle cash, check, or credit card transactions and deposits at the front counter.
  • Notify customers when orders are completed and handle customer complaints, forwarding to management when necessary.
  • Maintain the front counter's cleanliness and preparedness, as well as the filing systems.
  • Log new customer contacts for future follow-up and take complete messages for team members.
  • Refer customers to inside sales reps when appropriate and interact with clients in person, over the phone, via email, or messaging.
  • Understand AlphaGraphics' products, services, capabilities, and pricing.
What We Expect:

We value contributions from each team member and are looking for someone who is driven by the opportunity to contribute to the success of a local business. If you are a team player with excellent communication skills and a professional appearance, we encourage you to apply.



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