Office Administrator

4 weeks ago

Carmel, Indiana, United States AlphaGraphics - US605 Full time
Job Overview

AlphaGraphics Carmel is seeking a highly collaborative and dependable Office Administrator / Receptionist to join our team. As the front line of communication, this role requires building rapport with customers, providing exceptional service, and ensuring a professional appearance.

Key Responsibilities
  • Process customer calls and emails, transferring calls and parking calls on the answering service.
  • Identify customer projects and needs through a series of questions.
  • Follow up on estimates and orders, ensuring timely completion and notification to customers.
  • Handle cash, check, and credit card transactions, maintaining accurate records and deposits.
  • Notify customers of order completion and handle customer complaints, escalating issues to management when necessary.
  • Maintain a clean and organized front counter, adhering to preparedness checklists and filing systems.
  • Log new customer contacts for future follow-up and take complete messages for team members.
  • Refer customers to inside sales representatives when appropriate and interact with clients in person, over the phone, via email, and messaging.
  • Understand AlphaGraphics products, services, capabilities, and pricing to provide accurate information to customers.
Requirements
  • Professional appearance and genuine concern for customers.
  • Ability to conceptualize and communicate optimal design options.
  • Experience with design and/or production at a print or sign shop is preferred.

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