Intake Associate

4 weeks ago


Atlanta, Georgia, United States Skyland Trail Full time
Job Details

Job Location: Main Campus Locations - Atlanta, GA

Education Level: Bachelor Degree

Job Category: Health Care

Description

Skyland Trail, a nonprofit mental health residential treatment program for adults and adolescents in Atlanta, is seeking an Intake Associate.

Scope: Responsible for answering intake calls, providing excellent customer service, and coordinating the admissions process. Must have strong organizational skills and be able to work in a fast-paced environment. Organize and maintain all call and assessment records, client and family handbooks, and medical records.

Duties:

  • Admissions Calls: Serves as the initial point person for calls to be triaged and to start the admissions process. This includes providing prompt follow-up on all open referrals, clinically screening calls, and providing information about the program, admissions process, and basic financial information.
  • Record Collection and Review: Requests and reviews records to determine if the client is appropriate to move forward in the admission process. Gather all written documentation required on new clients prior to admission, including previous records, welcome forms, family questionnaires, and pre-admission testing.
  • Scheduling and Tours: Schedules assessments on interested clients and provides tours to clients, families, and professionals.

About the Program

The Skyland Trail adolescent treatment program treats teens ages 14 to 17 with a mood or anxiety disorder. The typical length of stay for adolescents at the residential level of care is about 12 weeks. Many clients continue treatment at the day treatment level of care.

Workplace Culture

Skyland Trail is a nonprofit mission-focused organization with five campuses in Atlanta and about 150 employees. Employees work collaboratively in small teams, and cross-departmental committees and working groups help ensure quality and performance improvement.

Commitment to Community Health

Skyland Trail values the health of its staff and clients and has taken steps to ensure a healthy campus and community. The organization is a 100% nicotine-free campus, and employees are required to be fully vaccinated for Covid-19 and to receive a CDC-approved influenza vaccination annually.

Salary and Benefits

  • Competitive salary commensurate with experience.
  • Benefits include 9 paid organization-wide holidays, 1 paid personal holiday, accrued PTO, and the opportunity to opt-in to medical, dental, and vision insurance plans.

Qualifications

This position requires entry-level knowledge and clinical skills, the ability to work in a fast-paced environment, and strong organizational skills. A minimum of a Bachelor's degree in Psychology, Social Work, Psychiatric Nursing, Counseling, or a related field is required, and a Master's degree is preferred.



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