Host - Cecconi's Dumbo

4 weeks ago


New York, New York, United States Soho House & Co. Full time
Job Description

The role of a Host at Soho House is multifaceted and requires excellent organizational and people skills. As a Host, you will be responsible for greeting guests, answering incoming calls, and creating reservations for the Club or F&B Operation(s)/Restaurant(s).

Main Responsibilities:

  • Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner
  • Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail
  • Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution
  • Punctuating all calls and interactions with friendliness, accuracy, and discretion
  • Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly
  • Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
  • Influence a fun and positive atmosphere by being approachable and professional
  • Performs other duties as assigned by supervisor/manager

Requirements:

  • Minimum of 3+ years' experience in a similar role.
  • Must have OpenTable and MICROS experience
  • Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
  • Problem solving skills and bring conflict resolution to any anticipated or current matter
  • Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
  • Strong communication skills and ability to understand and follow written and verbal instructions
  • Flexible schedule and ability to work nights, weekends and holiday's (as needed)

Why Work with Us:

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

  • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
  • Paid Time Off: Full- Time Employees have sick day's + vacation days
  • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
  • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
  • Learning & Development: An extensive range of internally and externally run courses are available for all employees.
  • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
  • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
  • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Salary Range: $23—$23 USD


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