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Client Support Associate
2 months ago
Overview
DataXoom, a leading provider of US mobile data services for large business and enterprise customers, is seeking a knowledgeable and enthusiastic individual to join our team as a Client Support Specialist. This is an entry-level position with on-the-job training and excellent growth opportunities.
Key Responsibilities
- Manage and process help center requests, via tickets or the occasional inbound call, to support and maintain existing customer accounts.
- Provide top-notch customer service, ensuring our customers' needs are met and exceeded.
- Utilize Microsoft Excel to process help desk support tickets and review data.
- Stay up-to-date on 5G/LTE data, mobile devices, and how these devices impact the workforce.
- Communicate effectively with customers via email and phone, displaying professional, positive, and courteous etiquette.
- Work under pressure to deliver solutions that exceed our customers' expectations.
- Contribute to the success of our company and our customers by actively using our product and thinking of ways to make it better.
- Stay curious and seek to learn and improve yourself and those around you.
- Organize tasks to completion with attention to detail and excellent organizational skills.
- Develop and maintain excellent presentation, analytical, written, and verbal communication skills.
Requirements
- Proven work experience in providing ticket-based help desk support and demonstrated ability to handle customer account requests and updates efficiently and effectively.
- Customer-service oriented with a problem-solving attitude.
- Creative, adaptable, with the ability to troubleshoot abstract concepts and find solutions.
- Working knowledge of Microsoft Excel.
- Tech-savvy with a willingness to learn about 5G/LTE data and mobile devices.
- Display professional, positive, and courteous email etiquette when interacting with customers.
- The ability to thrive under pressure while delivering solutions that exceed our customers' expectations.
- Passion for our product and a willingness to contribute to its success.
- Unwavering curiosity and a desire to learn and improve.
- Organized with an eye for detail and excellent organizational skills.
- Excellent presentation, analytical, written, and verbal communication skills.
What We Offer
- Competitive compensation and a generous benefits package.
- Employer paid Medical, Dental, and Vision benefits.
- Employer paid Long Term and Short-Term Disability.
- Employer paid Life Insurance.
- Generous time off.
- 401K with company match.
