Customer Experience Architect

5 days ago


New York, New York, United States Clay Labs Full time
About Clay Labs
Creativity meets growth at Clay Labs, a leading tool for business expansion. Our mission is to empower entrepreneurs and enterprises alike with the means to turn their ideas into reality.
We're currently seeking an experienced professional to drive our customer experience strategy forward as our first CX Operations hire. As the architect of our customer journey, you will design and implement systems that provide every user, from self-serve individuals to enterprise clients, with a seamless and personalized experience.
The impact you'll have:
  1. Develop a Customer Health Score that sets new industry standards.
  2. Transform our Growth Strategist team into a revenue-generating powerhouse.
  3. Create early warning signals for expansion and churn risk.
  4. Optimize our customer support processes for maximum efficiency.

What You'll Bring:
  • 4+ years of experience in CX Ops or RevOps.
  • Prior SQL experience with query-building skills.
  • Start-up experience with adaptability and resilience.
  • A competitive salary, commensurate with your experience: $120,000 - $180,000 per year, plus equity.


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