Product Support Specialist
3 days ago
Actalent is seeking a highly skilled Product Support Engineer to oversee the entire lifecycle of semiconductor tools, from design and manufacturing to installation and maintenance. The ideal candidate will ensure that these tools meet customer expectations and provide exceptional support to clients.
Key Responsibilities- Manage the entire lifecycle of semiconductor tools, including design, manufacturing, installation, and maintenance.
- Address customer issues and suggest design changes based on client feedback and requirements.
- Manage shipments, verify specifications, and write reports on the tool's lifecycle status.
- Supervise installations and maintenance, acting as the primary point of contact for customers regarding the tool.
- Provide guidance to engineering teams during the design phase of new products, focusing on key customer requirements.
- Lead the first build and testing of new products in the development lab, working closely with engineering teams to provide real-time feedback and recommend solutions.
- Ensure designs and installations align with client specifications and expectations.
- Oversee the shipping and on-site installation of tools at client locations.
- Experience with semiconductor equipment (CVD, ALD, Epitaxy, Deposition, wet Etch, dry etch).
- BS in Engineering (mechanical, electrical, manufacturing, chemical, technology).
- Troubleshooting skills, including during the design phase and shipping and install process.
- Experience working with schematics.
- Customer-focused.
- Professional.
- Adaptable to different work environments.
- Strong communication skills.
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation, and speed to market.
We are committed to diversity, equity, and inclusion, and we strive to create a culture that values and respects the contributions of all employees. We believe that a diverse and inclusive workplace is essential to our success and to delivering exceptional results for our clients.
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