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Client Services Associate in Trust Management
2 months ago
As a Client Services Associate in Trust Management, you will engage in a variety of tasks aimed at supporting Trust Wealth Advisors, Investment Advisors, and clients in their account management and operational needs. Strong communication abilities and prior trust experience are essential, while Stock Yards Bank and Trust offers a professional setting to enhance your skills and advance your career within the banking sector.
Key Responsibilities
- Communicate effectively with both internal and external clients, utilizing verbal and written formats.
- Draft communications for clients under the guidance of Advisors.
- Prepare and deliver presentations for current clients.
- Proactively anticipate the needs of clients and Advisors, addressing issues with appropriate guidance.
- Manage accounts from initiation to closure, ensuring Advisors are informed of significant changes or concerns.
- Assist Advisors in conducting annual client reviews and resolving account exceptions with proper oversight.
- Maintain service standards, COI activities, and other necessary outreach efforts.
- Provide coverage and support in urgent situations.
- Perform additional duties as assigned.
Qualifications
- Proficient in computer applications, particularly in word processing and spreadsheets (e.g., Word, Excel).
- Self-driven and reliable.
- Aptitude for learning trust systems and new technologies.
- Ability to make independent decisions within the framework established by the Wealth Management & Trust Department.
- Exceptional professional communication skills, both written and verbal, across all levels of personnel and clients.
- Strong grammar, spelling, and business writing capabilities.
- Competence in developing and applying problem-solving skills.
- Ability to prioritize tasks and organize workload effectively.
- Capability to work independently in a multi-tasking environment, as well as collaboratively within a team.
- Commitment to maintaining confidentiality.
- Detail-oriented with a professional appearance and demeanor.
- Familiarity with investment, fiduciary, and estate planning concepts is advantageous.
- Previous experience in a trust department or a related field is beneficial.
Benefits
- 401(k) plan with a company match of up to 6%.
- ESOP employer match.
- Comprehensive medical, dental, and vision insurance.
- Cancer and disease insurance options.
- Accident insurance coverage.
- Flexible Spending Accounts and Health Savings Accounts.
- Bank-paid Life and AD&D insurance.
- Voluntary Life and AD&D insurance options.
- Bank-paid Short-Term and Long-Term Disability insurance.
- Employee Stock Purchase Plan.
- Employee Assistance Program.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
This position primarily involves sitting, with limited walking and standing. The ability to see, hear, speak, grasp paperwork, and type is required. All work is conducted indoors during regular working hours, and the noise level in the work environment is typically moderate.