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Customer Service Associate Coordinator
2 months ago
Join Our Team
Are you prepared to become a vital part of a leading organization in the global logistics and transportation sector? At Aston Carter, we are looking for an Associate Customer Service Coordinator who will be responsible for managing booking requests and initiating the logistics processes for our services.
Key Responsibilities
- Ensure orders are processed accurately and within designated timeframes.
- Initiate order processing in accordance with customer specifications and internal standards.
- Facilitate effective communication and collaboration with both internal teams and external clients.
Essential Duties
- Monitor and maintain departmental KPIs and customer satisfaction metrics.
- Handle incoming customer inquiries via phone and take appropriate actions.
- Manage and respond to customer emails promptly, escalating issues as necessary for swift resolution.
- Keep detailed and accurate records in our proprietary database.
- Perform routine data entry tasks, including entering new orders and tracking shipment information across various systems.
- Conduct general office duties such as typing, faxing, and mail distribution.
- Organize and manage documents within our Document Management System.
- Assist in coordinating dispatch activities, including providing driver instructions and confirming deliveries.
- Update schedules, logs, and tasks on a daily basis.
- Complete other assigned tasks as required.
Qualifications
- High school diploma or equivalent; some college education is preferred.
- Minimum of 1 year of relevant customer service experience.
- Experience in the logistics or transportation industry is advantageous.
- Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook at a basic level.
- Ability to type at a speed of 35 WPM and experience with ten-key data entry.
- Strong verbal, written, and listening communication skills.
- Capability to work independently and as part of a collaborative team.
- Ability to maintain confidentiality with professionalism.
- Exceptional customer service skills and the ability to build effective professional relationships.
- Meticulous attention to detail and high accuracy in data entry.
About Aston Carter
Aston Carter is dedicated to providing exceptional corporate talent solutions to a diverse range of clients globally. We specialize in various fields, including accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative roles. Our extensive recruiting expertise and vast network enable us to meet the dynamic needs of our clients and talent community effectively.
Diversity, Equity & Inclusion
At Aston Carter, we believe that diversity and inclusion are fundamental to the success of our organization. We are committed to:
- Hiring a diverse workforce.
- Fostering an inclusive environment through ongoing self-reflection.
- Building a culture of care, engagement, and recognition.
- Providing growth opportunities for all employees.
We are an equal opportunity employer and welcome applications from all qualified individuals without regard to any characteristic protected by law.