Lead Retail Customer Service Associate

1 month ago


Reno, Nevada, United States Fedex Ground Full time
Job Summary

We are seeking a highly skilled and experienced Lead Retail Customer Service Associate to join our team at FedEx Office. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, providing expert advice, and ensuring seamless execution of customer orders.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Take customer orders, provide pricing information, and recommend FedEx Office products and services.
  • Manage production flow, ensuring all production orders are completed accurately and on time.
  • Collaborate with team members to achieve sales goals, promote products, and provide excellent customer service.
  • Assist with training and development of new team members, ensuring they have the necessary skills and knowledge to excel in their roles.
  • Stay up-to-date with company policies, procedures, and product offerings to provide accurate information to customers.
  • Participate in quality improvement initiatives, suggesting areas for improvement and implementing changes to enhance customer satisfaction and operational efficiency.
Requirements
  • High school diploma or equivalent education.
  • 2+ years of specialized experience in customer service or a related field.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment, under substantial pressure, and maintain attention and concentration for extended periods.
  • Ability to stand during entire shifts, excluding meal and rest periods, and move and lift 55 pounds.
Preferred Qualifications
  • Experience working in a retail or customer-facing environment.
  • Knowledge of FedEx Office products and services.
  • Ability to work independently and as part of a team.
What We Offer

FedEx Office is an equal opportunity employer and offers a competitive compensation package, including health, vision, and dental insurance, retirement, and tuition reimbursement. We are committed to providing a positive and inclusive work environment that values diversity, equity, and inclusion.



  • Reno, Nevada, United States FedEx Office Full time

    Job SummaryThe Lead Retail Customer Service Associate is a key member of our team, responsible for delivering exceptional customer experiences and driving sales growth. As a leader, you will be expected to provide guidance and support to colleagues, while also managing production flow and ensuring all production orders are completed on time.Key...


  • Reno, Nevada, United States FedEx Full time

    FedEx Retail Customer Service AssociateAs a Retail Customer Service Associate at FedEx, you will play a key role in delivering exceptional customer experiences. Your responsibilities will include:Providing consultative services to customers to understand their individualized needsAssisting in the training of store team members to ensure a high level of...


  • Reno, Nevada, United States Cabela's Full time

    Job Summary:We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Cabela's. As a key member of our sales team, you will be responsible for providing exceptional customer service, leading a team of sales associates, and driving sales growth.Key Responsibilities:Lead a team of sales associates to achieve sales goals...


  • Reno, Nevada, United States Floor & Decor Full time

    Key Responsibilities:As a Customer Service Team Lead at Floor & Decor, you will be responsible for managing a dynamic team of customer service associates. Your duties will include supervising processes related to cashiering, returns, cash office functions, inventory management, and e-commerce support. Additionally, you will be responsible for supervising...


  • Reno, Nevada, United States FedEx Full time

    FedEx Retail Customer Service AssociateAs a Retail Customer Service Associate at FedEx, you will play a key role in delivering exceptional customer experiences in our retail stores. Your primary responsibilities will include:Key Responsibilities:Providing consultative sales and service to customers, understanding their individualized needs and...


  • Reno, Nevada, United States Floor & Decor Full time

    Customer Service Supervisor OpportunityFloor & Decor is seeking a skilled Customer Service Supervisor to join our team. As a key member of our store leadership, you will be responsible for managing a dynamic team of customer service associates, ensuring exceptional customer experiences, and driving sales growth.Key Responsibilities:Supervise and develop a...


  • Reno, Nevada, United States Floor & Decor Holdings, Inc. Full time

    Job Summary:Floor & Decor Holdings, Inc. is seeking a skilled Retail Sales Associate to join our team. As a Retail Sales Associate, you will play a key role in providing customers with exceptional service and support in finding products to complete their projects. Your primary responsibility will be to maintain a clean and well-stocked sales department,...


  • Reno, Nevada, United States EZCORP Full time

    {"title": "Retail Customer Service Representative", "description": "Unlock Your Career Potential at EZCORPAre you passionate about delivering exceptional customer service and building strong relationships? Do you have a strong work ethic and a positive attitude? We're looking for a talented Retail Customer Service Representative to join our team at...


  • Reno, Nevada, United States Tandy Leather Factory Inc Full time

    Job Title: Retail Sales AssociateJob Summary: We are seeking a Retail Sales Associate to join our team at Tandy Leather Factory Inc. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, assisting customers with product selection, and maintaining a clean and organized retail space.Responsibilities:Customer Service:...


  • Reno, Nevada, United States Hallmark Full time

    {"h1": "Retail Sales Associate at Hallmark", "p": "At Hallmark, we believe that connecting with others has never been more important. As a Retail Sales Associate, you will play a vital role in helping our customers find and build the perfect card and gift solutions for the many days and ways in which they care.", "ul": [{"li": "Deliver an exceptional...


  • Reno, Nevada, United States Big 5 Full time

    Key Responsibilities:As a Retail Sales Associate at Big 5, you will be responsible for:Providing exceptional customer service and ensuring a productive shopping experience for all customersProposing add-on sales to customers and providing product descriptionsRetrieving and stocking merchandise from storage areasCleaning and organizing merchandise on the...


  • Reno, Nevada, United States Express Full time

    Express Retail Sales Associate Job DescriptionWe are seeking a Retail Sales Associate to provide a great in-store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, folding merchandise, etc.Key Responsibilities:Maintain a clean and organized sales floor, checkout, fitting room, and stock room to...


  • Reno, Nevada, United States Walmart Full time

    Job Title: Retail Sales AssociateAt Walmart, we are seeking a Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide customer service in our store pharmaciesFocus on the needs of our...


  • Reno, Nevada, United States FedEx Full time

    FedEx Retail Customer Service AssociateAs a Retail Customer Service Associate at FedEx, you will play a key role in providing exceptional customer service and support to our customers.Key Responsibilities:Follow instructions from supervisors and assist other team members in performing store functions.Assist in the training of store team members to ensure...


  • Reno, Nevada, United States Floor & Decor Full time

    Job Title: Retail Sales AssociateFloor & Decor is seeking a Retail Sales Associate to join our team. As a key member of our sales floor team, you will be responsible for:Key Responsibilities:Acknowledge and greet customers with a positive attitude and provide exceptional customer service.Help customers find merchandise on the sales floor and assist with...


  • Reno, Nevada, United States Safeway Full time

    About the RoleSafeway is seeking a talented and customer-focused individual to join our team as a Retail Sales and Store Support associate. As a key member of our store team, you will play a vital role in delivering exceptional customer service and supporting the overall success of our store.Key ResponsibilitiesProvide excellent customer service and interact...


  • Reno, Nevada, United States Old Navy Full time

    Job Opportunity at Old NavyWe are seeking a highly motivated and fashion-forward individual to join our sales team as a Retail Sales Associate.Key Responsibilities:Drive sales and deliver exceptional customer service to create memorable shopping experiences.Execute company processes and procedures to ensure a seamless shopping experience.Stay up-to-date on...


  • Reno, Nevada, United States NIKE Full time

    Nike Retail Associate Job DescriptionAs a Retail Associate at Nike, you will be responsible for creating a fun and energetic environment for customers. You will consistently perform to operational and merchandising standards, partnering with teammates on tasks, processes, merchandising, and product flow opportunities.Key Responsibilities:Provide exceptional...


  • Reno, Nevada, United States Zumiez Full time

    Key Responsibilities:As a Retail Sales Associate at Zumiez, you will provide exceptional customer service by utilizing our selling techniques. You will also be responsible for organizing and presenting merchandise according to our standards. Additionally, you will contribute to preventing loss by being aware of your assigned section and taking proactive...

  • Lead Retail Trainer

    4 weeks ago


    Reno, Nevada, United States American Greetings Full time

    Job DescriptionAmerican Greetings is a global leader in the Celebrations marketplace.We are seeking a motivated and energetic Lead Retail Trainer to help manage and train merchandisers servicing our greeting card departments in retail locations.Key ResponsibilitiesPartner with the Field Manager to identify training needs.Communicate with new and existing...