Rental Experience Specialist

7 days ago


Louisville, Kentucky, United States Enterprise Holdings Full time
Customer Service Role: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our front-line staff, you will be responsible for delivering exceptional customer service and support throughout the rental process.

Key Responsibilities:
  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Use Company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment
  • Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information

Requirements:
  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol-related convictions on driving record within the past 5 years (DUI/DWI)

Why Work with Us: As a leader in the mobility industry, we offer a range of benefits and opportunities for growth and development. You'll have the chance to work with a talented team, develop new skills, and contribute to our mission to deliver exceptional customer experiences.

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